Frequently Asked Questions

The Answers You Need

We want to prevent any issues that may come up as you browse through our collection. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.

When will my items ship?

All items are made in house, please allow up to 1-3 days for manufacturing and up to 12 weeks for delivery . You will receive an email once your item is shipped. For more information regarding our shipping policy please visit our store policy page

Yes, items returned must be in original condition, with all tags intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, we will process your refund and a credit will automatically be applied on the original credit card used to purchase your item. Please allow up to 14 days to process your refund once the item is received. 
To return an item, you are responsible for the shipping costs. Shipping cost are non-refundable.

Do you do custom designs?

Yes! Please contact us at support@phantomstore.ca to discuss further details!